1. How do you handle budget planning and transparency?
 We work closely with you from the start to set a realistic budget. We provide detailed quotes, explain cost drivers, and keep you updated on any changes before they happen. We use a project management program you have access to anytime. You can     track current spend, program, documents etc. We also give you weekly updates on all these program drivers.

 

2. What is the expected timeline for a project like mine?
Once we understand your project scope, we’ll give you a clear timeline, from consultation to handover so you know what to expect. You will be able to view the construction program through your dedicated client portal. We will commit both our start and completion dates at contract signing. We also provide weekly progress updates for you to review and monitor.

 

3. How can I trust you as my builder?
 We’re a licensed, insured, and accredited builder. You can check our client reviews, past projects, and we’d be happy to connect you with references if you wish. We also have a document we provide you to help them navigate this crucial decision.

 

4. How do you communicate during the project?

 We ensure consistent communication throughout your project. Through our client portal, you can log in anytime to track real- time progress, materials, and timelines. We also provide a clear client eBook guide to walk you through every step. Beyond that, we’re always available for direct phone calls or emails if you ever need to speak with us personally.

5. What quality of materials do you use?
We only use high-quality, reputable materials sourced from trusted suppliers that meet or exceed Australian standards. We are also constantly checking the market for new and improved products and materials. We will discuss these options with you and any preferences you may have.

 

6. Do you manage all approvals and permits?
Yes, we can! We can offer three different levels of service which can be found in more detail here one our website.

 

7. What happens if there are unexpected issues during the build?
If anything, unexpected arises, we’ll inform you immediately, present options, and work together on the best solution. Once a solution is found we will advise you of all changes, be it cost, program, material, etc. Once you’ve reviewed our documents and approve that change, we will action them immediately

 

8. What warranties or guarantees do you offer?
We stand by our work with a structural warranty and a defects liability period as per industry guidelines. We’ll explain all the guarantee details before we start. We guarantee our workmanship for 12 months on top of our obligations. At the 12-month mark we will come back to the project and carry out minor adjustments and repairs to ensure your property is in perfect condition.

 

9. How do we get started?
It all begins with a consultation. Contact us to book a meeting, and we’ll walk you through every next step!